FAQ
If your question isn’t covered here, contact us using the info below.
1. Product & Usage
Q: What materials are your sofas made of?
A: Most sofas use durable fabrics (linen, polyester blends) or faux leather—stain-resistant and easy to clean. Frame materials (solid wood/metal) and cushion type (memory foam/down) are listed on Shopify product pages.
Q: Will the TV stand fit my TV size?
A: Yes—each TV stand’s product page notes the maximum TV width it supports (e.g., “fits 55” TVs”). Measure your TV’s width first to confirm; our team can help if you’re unsure!
Q: Are the coffee tables easy to assemble?
A: Absolutely—all coffee tables come with a step-by-step manual and tools. Assembly takes 15-25 minutes for most styles (no complex parts).
2. Care & Maintenance
Q: How to clean sofa fabric without damage?
A: For fabric sofas: Blot stains with a dry cloth first, then use a mild detergent + water mix (avoid bleach). For faux leather: Wipe with a damp cloth—no harsh cleaners. Care tips are also on product pages.
Q: Can the coffee table hold heavy items (e.g., books, decor)?
A: Most have a weight capacity of 50-75 lbs. Overloading may damage the table—exact limits are marked on Shopify.
Q: How to keep glass decor from breaking?
A: Our glass decor is thickened (3-5mm) for durability. Avoid dropping or placing heavy objects on it; clean with a soft cloth to prevent scratches.
3. Orders & Shipping (Shopify)
Q: How to track my furniture/decor order?
A: A tracking number is emailed once shipped. Check status via your Shopify order confirmation or minimalss.com’s “My Orders” page.
Q: Where do orders ship from, and how long is delivery?
A: We ship from 209 Front St, Mount Holly, NJ, 08060. 3-5 business days (U.S. standard); 5-8 days (Alaska/Hawaii). Sofas may take 1 extra day (bulky handling).
Q: Is there free shipping?
A: Yes—free standard shipping on all U.S. orders over $150 (applies to sofas, coffee tables, TV stands, decor).
4. Returns & Exchanges
Q: What if my sofa arrives with a torn fabric?
A: Email protaskltd00@gmail.com within 48 hours with photos. We’ll send a replacement sofa or process a full refund via Shopify Payments.
Q: Can I return decor if it doesn’t match my room?
A: Yes—within 30 days, as long as it’s unused (no scratches, original packaging intact). You pay return shipping, and we’ll refund minus a 7% restocking fee.
5. Other Questions
Q: Do you offer matching living room sets (e.g., sofa + coffee table + TV stand)?
A: Yes! Look for “Living Room Collections” on Shopify—coordinated sets in the same style (e.g., minimalist, modern) for a unified look.
Q: Are your products pet-friendly?
A: Most sofas have pet-resistant fabric (repels hair, easy to wipe), and coffee tables/TV stands have scratch-resistant surfaces. Check product pages for “pet-friendly” tags.