Shipping Policy
This policy applies to shipping for our sofas, coffee tables, TV stands, and living room decor (sold via minimalss.com, our Shopify store). For support, use the contact details below.
1. Shipping Coverage
We currently ship exclusively within the U.S. (including Alaska and Hawaii). Remote rural areas may incur surcharges—you’ll get a checkout alert if applicable (common for large items like sofas or full TV stands).
2. Fulfillment & Delivery
- Hub Location: Orders dispatch from our Mount Holly facility (209 Front St, Mount Holly, NJ, 08060) or partner warehouses.
- Timeline: 3-5 business days (standard delivery, contiguous U.S.); 5-8 business days (Alaska/Hawaii). Bulky sofas or large TV stands may take 1-2 extra days for safe handling; fragile decor (e.g., glass accents) ships with priority care (no extra delay).
- Protective Packaging: Sofas: Heavy-duty fabric covers + foam padding (prevents upholstery tears); Coffee tables/TV stands: Foam corner guards + rigid cardboard (avoids frame scratches); Decor: Bubble wrap + padded boxes (secures fragile pieces like ceramic or glass decor).
3. Shipping Fees
- Free standard shipping on all U.S. orders over $150 (applies to all items: sofas, coffee tables, TV stands, decor).
-
Orders under
10.99 (standard, contiguous U.S.);20 fee for large sofas (covers oversized shipping costs).
4. Tracking & Support
A tracking number is emailed once shipped. Check status in your Shopify account or minimalss.com’s “My Orders” page. For delayed deliveries or damaged items (e.g., torn sofa fabric, cracked coffee table glass), email protaskltd00@gmail.com with photos (include order number/item name).
5. Key Notes
- Delivery Appointments: For sofas or large TV stands, carriers will contact you to schedule a delivery window—provide a reachable phone number at checkout.
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Address Accuracy: Double-check details. Wrong addresses cause delays—
40).