Return & Exchange Policy
This policy covers returns/exchanges for our sofas, coffee tables, TV stands, and living room decor (sold via our Shopify store). For inquiries, use the contact details below.
1. Eligibility Requirements
| Item Type | Return Window | Exchange Window | Key Conditions |
|---|---|---|---|
| Sofas | 30 days post-delivery | 15 days post-delivery | Unused, upholstery unstained/untorn; original packaging/assembly parts intact; no odor |
| Coffee Tables/TV Stands | 30 days post-delivery | 15 days post-delivery | Unassembled, frames/scratches-free; hardware (screws, hinges) complete; original box included |
| Living Room Decor | 30 days post-delivery | 15 days post-delivery | Unopened (if new) or unused; fragile pieces (glass/ceramic) undamaged; tags attached |
| Defective Items | 48 hours post-delivery | 48 hours post-delivery | Torn sofa fabric, cracked coffee table glass, broken decor, faulty TV stand hinges—photos/videos required |
2. Process Steps
- Request: Email protaskltd00@gmail.com with your Shopify order number, item type (e.g., linen sofa), reason for return/exchange, and supporting proof (e.g., photos of a chipped TV stand).
- Approval: We respond within 2 business days. Approved requests get a return address (our Mount Holly hub: 209 Front St, Mount Holly, NJ, 08060) and unique return ID.
- Ship Back: Send items within 7 days. Secure sofas with fabric covers + foam padding; wrap coffee tables/TV stands with corner guards; pack decor in bubble wrap + rigid boxes.
- Finalization: Inspection takes 3-5 days (checks fabric, hardware, and damage). Eligible exchanges ship in 48 hours; refunds process via Shopify Payments in 3-5 business days.
3. Fee Details
- Defective/Wrong Items: We cover round-trip shipping (reimburse up to $35 / £28 for sofas; up to $20 for smaller items).
- Personal Reasons: You pay return shipping + 7% restocking fee (covers inspection, repackaging, and cleaning for sofas).
- Ineligible Items: Used products (stained sofas, scratched coffee tables), assembled TV stands, or broken decor—refused, you bear return shipping costs.